Frequently Asked Questions
What is Dancing Otter?

Dancing Otter is a baby and lifestyle brand creating thoughtfully designed essentials made for softness, safety, and everyday family life. Our products are inspired by real parenting experiences and designed to grow with your little one.

What makes Dancing Otter different?

We focus on creating practical, beautifully designed baby essentials that balance quality, safety, and affordability. As a growing brand, we are intentional with every material and design choice—prioritising softness, durability, and everyday usability.

Who are Otton and Ollie?

Otton is our curious little otter, inspired by our son, Anton. He represents wonder, play, and childhood joy.

Ollie is the older otter—Otton’s protector and role model. He represents security, guidance, stability, and quiet joy.

Together, they reflect the heart of Dancing Otter.

What materials do you use?

We carefully select baby-friendly materials:

  • 70% Bamboo / 30% Cotton blends – soft, breathable, and lightweight
  • 100% Cotton – baby grade-certified
  • Bamboo Terry (80% bamboo / 20% polyester) – soft with added durability

Our soft toys use 100% Cotton Terry and baby-grade polyester outer fabric.

Are your products safe for babies?

Yes. All products are designed with baby safety in mind and made using carefully selected materials from trusted manufacturing partners that meet recognised safety standards.

How do you ensure product safety?

We take a multi-layered approach to safety and quality:

  • All fabrics are baby-grade certified
  • Independent third-party AZO dye testing on selected batches
  • Soft toys are CE certified
  • Snap & Go Clothie Series is CPC certified
Why aren’t your products organic or made with materials like Tencel?

As a growing brand, we make intentional material choices based on production scale, safety, and affordability.

While we are not currently an organic-certified brand and do not use Tencel, we focus on selecting the best available materials that meet our standards for softness, safety, and everyday use.

As we grow, we remain committed to exploring more sustainable and premium material options.

Where are your products designed?

Our products are thoughtfully designed in Singapore with a focus on comfort, practicality, and timeless design.

How long does shipping take?

Orders are processed within 2–5 business days. Delivery times vary depending on your location and shipping method.

Do you offer free shipping?

Yes. We offer free local delivery on orders over S$70.

Can I change or cancel my order?

If your order has not been packed or shipped, please contact us as soon as possible.

Once dispatched, we are unable to make changes or cancellations.

Can I return my order?

Due to hygiene reasons, we only accept returns for items that are unused, unopened, and in original sealed packaging.

Please notify us within 14 days of purchase. Items must be returned within 30 days.

What if my order is damaged, missing or incorrect?

Please contact us within 7 days of delivery with your order number and photos.

How can I contact you?

Email us at info@thedancingotter.com. We aim to respond within 1–2 business days.