Shipping policy
Shipping Policy
We aim to process and deliver your order as quickly and smoothly as possible.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience high order volumes or unexpected delays, processing times may be slightly extended. We will notify you if there are any significant delays.
Shipping Rates & Delivery
🇸🇬 Singapore
- Flat rate shipping: S$4.99
- Free local delivery on orders over S$70
- Delivery time: typically 2–5 business days after dispatch
🇲🇾 West Malaysia
- Flat rate shipping: S$7.99
- Free delivery on orders over S$100
- Delivery time: typically 5–8 business days after dispatch
🇲🇾 East Malaysia (Sabah, Sarawak, Labuan)
- Flat rate shipping: S$13.99
- Free delivery on orders over S$180
- Delivery time: typically 5–8 business days after dispatch
Customs & Duties
For orders shipped to Malaysia, any applicable import duties, taxes, customs fees, or other charges are the responsibility of the recipient. These fees are determined by Malaysian customs and are not included in our shipping charges.
International Shipping
For customers outside these regions, please contact us at info@thedancingotter.com for special shipping arrangements.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can use this to track your parcel directly via the courier’s website.
Multiple Shipments
In some cases, your order may be shipped in multiple parcels. If this happens, separate tracking details will be provided.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for delays or failed delivery due to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us as soon as possible and we will assist where possible before dispatch.
Lost or Delayed Parcels
Once your order has been handed over to the courier, delays caused by shipping providers or customs are outside our control.
If you experience any issues, please contact us at info@thedancingotter.com and we will do our best to assist.
Contact Us
If you have any questions about shipping or your order, please contact us:
We aim to respond within 1–2 business days.